Cancellation & Refund Policy
Last updated: February 2026
We understand that plans can change. Please review our cancellation and refund policy below.
1. Free Cancellation
- Reservations may be cancelled free of charge up to 24 hours before the scheduled check-in date.
- Cancellations must be made in writing via email or through our website.
2. Late Cancellation
- Cancellations made less than 24 hours before check-in may be subject to a charge equivalent to the first night's stay.
3. No-Show
- Guests who do not arrive on the scheduled check-in date without prior notice will be charged for the first night's stay.
- The remainder of the reservation may be cancelled at the hotel's discretion.
4. Modifications
- Reservation modifications (date changes, room type changes) are subject to availability.
- Please contact us as soon as possible to request any changes.
- Rate differences may apply for modified reservations.
5. Refund Processing
- Approved refunds will be processed within 5-10 business days.
- Refunds will be issued to the original payment method.
- Bank processing times may vary and are outside our control.
6. How to Cancel
You can cancel your reservation by:
- Email: Contact us at the email address provided on our Contact page
- Phone: Call us during business hours
- WhatsApp: Send us a message with your booking reference
Please include your booking reference number in all cancellation requests.
7. Exceptional Circumstances
In cases of force majeure, natural disasters, medical emergencies, or government-imposed travel restrictions, we will work with you to find a fair solution, which may include:
- Full refund
- Credit for future stay
- Free date change
8. Group Bookings
Group bookings (3 or more rooms) may have different cancellation terms. These will be communicated at the time of booking.
9. Contact
For cancellation requests or questions about this policy, please contact us at the details provided on our Contact page.