PMS
An AI-native property management system.
Front desk, reservations, housekeeping, invoicing, POS, night audit, guest profiles — all running on ALMA, so 80% of the work happens without your team touching it.
Front Desk — arrivals, in-house, and departures in one view. Every guest linked to the right room, source, and registration status.
A data system becomes an operating system.
A traditional PMS is a dashboard that stores information. Your team still has to act on it — triage OTA bookings, chase missing guest info, reconcile Channex drift, run the night audit. Hotel Native is different. ALMA's agents take the actions themselves. Your PMS stops being a to-do list and starts being a co-worker.
- Automated guest-info collection at check-in (email, phone, country, ID)
- Auto-room-assignment based on preferences, loyalty tier, accessibility
- Overbooking detection days before reception sees it
- Night audit in 30 seconds with zero clicks
- Inventory reconciliation with 176+ OTAs every few seconds
- CRM contact spine — every stay grows your guest database automatically
Room Forecast with per-cell breakdown.
Every date × room type shows available, occupied, tentative holds, manual blocks, and oversold risk — in one grid. Click any cell to drill down into every booking, hold, and block consuming that inventory. See year-over-year pace. Detect drift with Channex before it hits Booking.com.
- Arrivals / Departures / Stays per day
- Pace vs last year, per room type
- Projected revenue per date
- Click-cell drill-down to every reservation + allotment
- Inline oversold alerts — -N in red, not '0 available'
- One-click Repair Inventory to force-push to Channex
Night audit that actually runs itself.
The Ops Agent runs your night audit continuously, not once per night at midnight. Balances reconcile themselves. No-shows release inventory automatically. Travel-agent balances settle daily. Channex sync health is monitored 24/7 and pages you on Slack if something drifts.
- Continuous balance reconciliation
- Auto-detect no-shows + release inventory
- Daily travel-agent balance reconcile
- Channex sync health monitoring with alerts
- 30-second manual audit for the rare case you want one
Replaces
Frequently asked
How is this different from Cloudbeds or Mews?+
Cloudbeds stores data; your team still acts on it. Hotel Native is AI-native — ALMA's agents respond to guests, adjust rates, reconcile inventory, and run the night audit automatically. It's the difference between a dashboard and an operating system.
What about migration from my current PMS?+
32 hours typical. We support exports from Cloudbeds, Mews, Opera Cloud, SiteMinder, Little Hotelier, and RoomCloud. Rooms, rate plans, bookings, folios, guest profiles — all migrated. Year-over-year data stays intact.
Do I lose anything moving off a 'big name' PMS?+
The things you keep paying for and never use, sure. The things you actually use — PMS, channel manager, booking engine, revenue, guest comms — are all in Hotel Native. Plus ALMA, which a traditional PMS can't offer.
Is my data secure?+
SOC 2 Type II in progress. GDPR + CCPA compliant. Data hosted in AWS us-east, encrypted at rest and in transit. Full audit log on every booking, folio, and rate change.
Live in 32 hours
Export from your current PMS, pick a go-live date, and ALMA is running by hour 48.
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