_Last updated: May 30, 2026_
This Privacy Policy explains how Hello Native AI Inc. ("Hello Native," "we," "us," or "our") collects, uses, and shares information when you use the Hotel Native platform, websites, and services (the "Service").
1. Information We Collect
- Account information you provide when you register, such as your name, email address, organization, and billing details.
- Usage data about how you interact with the Service, including log data, device information, and analytics.
- Customer Data that you or your guests submit through the Service in the course of hospitality operations.
- Cookies and similar technologies used to operate, secure, and improve the Service.
2. How We Use Information
We use information to: provide, maintain, and improve the Service; process transactions and send related communications; provide customer support; monitor and protect the security and integrity of the Service; and comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We may share information with: service providers who process data on our behalf under appropriate confidentiality obligations; your organization's administrators; and authorities when required by law or to protect rights and safety. If we are involved in a merger or acquisition, information may be transferred as part of that transaction.
4. Data Retention
We retain personal information for as long as necessary to provide the Service and to comply with our legal obligations. Customer Data is retained according to your organization's settings and our agreements with your organization.
5. Security
We implement technical and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing or request portability. To exercise these rights, contact us at privacy@hellonative.ai.
7. International Transfers
We may process and store information in countries other than where you reside. Where required, we use appropriate safeguards for international data transfers.
8. Children's Privacy
The Service is not directed to children under 16, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means.
10. Contact
Questions about this Privacy Policy or our data practices? Contact us at privacy@hellonative.ai.
