Meet ALMA
A team of AI employees that actually runs your hotel.
Not 'AI-powered features'. Named agents with specific jobs — Reservation, Revenue, Concierge, Front-Desk, and Ops. Each one takes real actions 24/7. Your humans focus on the stay.
Orchestration, not automation.
Reservation Agent handles a WhatsApp inquiry while Revenue Agent raises Friday's rate while Concierge Agent sends check-in instructions while Ops Agent catches an OTA sync drift. All in sync. All in real time.
A traditional PMS stores data. Your team still has to act on it. Hotel Native is AI-native from day one — ALMA's agents respond to guests, adjust rates, reconcile inventory, and run the night audit. It's the difference between a dashboard you watch and an operating system that runs your hotel.
ALMA · Agent
Reservation Agent
Your booking inbox. Automated.
Answers in 12 languages. 97% of guest messages resolved without a human.
- Answers guest inquiries 24/7 via WhatsApp, SMS, email, and web chat
- Creates real bookings in the PMS with payment + identity verification
- Handles modifications, cancellations, and upsells autonomously
- Detects OTA-masked emails and routes through the OTA channel
- Escalates anything outside your guardrails to a human within 90 seconds
Replaces: Reservations line · Booking.com inbox triage · Third-party AI chatbots · After-hours front desk
ALMA · Agent
Revenue Agent
Your AI revenue manager. No overrides ignored.
14% average OTA commission saved. Every price change explained.
- Adjusts rates across every OTA in real time based on demand, comp-set, and pickup
- Respects every manual override — pins never get overwritten
- Explains every price change in plain English (no black box)
- Honors floor and ceiling rates per room type
- Pushes rates through the Channex outbox — durable, retries on failure
Replaces: PriceLabs · Atomize · Revenue consultants · Weekly pricing meetings
ALMA · Agent
Concierge Agent
Every guest. Every language. 24/7.
Lifted post-stay review response rate from 18% to 71% at KC Hotel.
- Pre-arrival: sends check-in link, asks for ID, answers questions
- In-stay: books restaurant reservations, schedules housekeeping, orders room service
- Post-stay: review prompts in the guest's native channel
- Upsells: late checkout, room upgrade, F&B packages
- Respects guardrails — max upgrade value, max refund, escalation thresholds
Replaces: Overnight concierge staff · Manual review chasing · Third-party pre-arrival apps
ALMA · Agent
Front-Desk Agent
Catches overbookings days before reception does.
Reduces night-audit work by 87% at 40-room properties.
- Flags missing guest info on arriving bookings (no email, no ID, no country for ICT)
- Auto-assigns rooms based on preferences, loyalty tier, accessibility
- Reconciles Channex inventory drift in seconds
- Detects overbooking risk days out and proposes the fix (walk, upgrade, cancel)
- Keeps room-status board in sync with housekeeping automatically
Replaces: Half the manual checks a night auditor runs · Dedicated inventory manager
ALMA · Agent
Ops Agent
Night audit in 30 seconds. Zero clicks.
Monitors 176+ OTAs, 24/7. Catches sync drift before it becomes an oversell.
- Monitors Channex sync health continuously
- Reconciles travel-agent balances daily
- Detects no-shows and releases inventory to Channex automatically
- Runs the night audit with zero clicks
- Pages you on Slack / WhatsApp if something needs human judgment
Replaces: 2 hours of daily manual ops work · Dedicated night-audit staff
See ALMA running a real hotel
KC Hotel San Jose (60 rooms, Costa Rica) runs on ALMA. Every night audit is done in under 30 seconds. Every OTA booking pulls into the PMS in under 2 seconds. Every guest who messages at 3am gets an answer before reception logs in.
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