Travel Agent Portal
B2B that doesn't live in Excel.
Travel agents, corporate accounts, and tour operators get a real account in your PMS — with commission tracking, allotments, aged receivables, and statements delivered automatically. No more manual spreadsheets.
Viajes El Trópico
Active10% commissionNet-30Current balance
$4,340
Due Apr 28
This quarter
$18,240
31 bookings
Commission YTD
$1,824
10% avg
Pace vs LY
+23%
Booking rate
| Ref | Guest | Check-in | Check-out | Rooms | Total | Commission | Status | |
|---|---|---|---|---|---|---|---|---|
| KC-04522 | Emma van der Kleij | Apr 22 | Apr 25 | Superior King × 1 | $672 | $67.20 | confirmed | |
| KC-04498 | Matteo Rossi | Apr 25 | Apr 29 | Junior Suite × 1 | $1,156 | $115.60 | confirmed | |
| KC-04421 | Sophie Müller | May 02 | May 08 | Family Apt × 1 | $1,974 | $197.40 | confirmed | |
| KC-04370 | Amani Obeng | May 10 | May 14 | Standard Double × 1 | $716 | $71.60 | tentative |
Account statement
Travel Agent detail — live balance, quarterly volume, commission YTD, bookings roster, and a mini account statement. Every agent has a full CRM + billing profile inside the PMS.
Replace the Excel nightmare.
Most hotels run travel-agent relationships in a shared spreadsheet: agent names in column A, allotment in column B, manual reconciliation at month-end. Hotel Native treats every agent as a first-class entity in the PMS — with bookings, folios, statements, rate plans, allotments, and aging all in one place.
- Per-agent commission rate (flat % or per-room-type)
- Allotment management with release-back cutoffs
- Net-rate vs gross-rate per agent contract (no more mis-pushed rates)
- Credit-limit enforcement — agent over limit requires approval
- Automated invoicing with Costa Rica Hacienda-compliant electronic invoices
- Aged receivables: current / 30 / 60 / 90 / 90+ breakdown
Statement-of-account, always up to date.
Every invoice, payment, credit note, and refund is logged chronologically with a running balance. Send the current statement to the agent as a PDF or CSV with one click — or schedule a monthly send and have it auto-delivered.
- Chronological ledger: debit, credit, running balance
- Invoices, credit notes, payments all in one view
- One-click PDF statement delivery
- Scheduled monthly statement emails
- Multi-currency support (USD, CRC, EUR, GBP)
ALMA runs the B2B ops in the background.
The Ops Agent reconciles travel-agent balances daily, reminds you of upcoming cutoffs, flags agents approaching their credit limit, and notifies ALMA when a rate parity issue appears between a B2B contract and your direct booking engine.
- Daily auto-reconciliation (was this deposit matched correctly?)
- Cutoff-date warnings (release unsold allotment to BAR pool)
- Credit-limit alerts before you accept the next booking
- Rate-parity monitor: net-rate + markup vs direct + commission
- Slack / WhatsApp alerts to your B2B contact
Replaces
Frequently asked
Can travel agents log in and book directly?+
Yes. Every agent gets a login to a self-serve portal where they see their rate plans, available inventory, and book on behalf of their clients. Every booking auto-applies the agent's commission rate and lands in the PMS exactly like any other reservation — routed through the Travel Agent channel.
Do you support net-rate B2B contracts?+
Yes. Per agent, you configure net vs gross and the markup convention. Booking.com and Expedia see gross rates with OTA commission baked in; Hotelbeds and GTA see your contracted net rate with their agreed markup. No more accidentally pushing a gross rate to a net-rate bedbank.
What about allotments and cutoffs?+
Every agent can hold an allotment (number of rooms per night, per room type). Days before the cutoff date, the Ops Agent releases unsold allotment back to the BAR pool. You see a live 'held vs sold vs released' counter on the agent's profile.
How are invoices delivered in Costa Rica?+
We issue Hacienda-compliant electronic invoices (XML + PDF) automatically when you generate a statement. IVA + tourism tax calculated per line. The XML signs and delivers to the agent's fiscal email and archives to your records. Native CR compliance, not a bolt-on.
Live in 32 hours
Export from your current PMS, pick a go-live date, and ALMA is running by hour 48.
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