AI Concierge

Every guest. Every language. 24/7.

The Concierge Agent answers every message — pre-arrival, in-stay, post-stay — on the guest's native channel. WhatsApp, SMS, email, web chat. 12 languages. Real actions, not a chatbot.

The 3am problem, solved.

Boutique hotels lose revenue at 3am. A guest DMs on WhatsApp asking about late checkout. A Booking.com message asks if the pool is heated. A direct booker wants to change dates. Reception is offline, the answer doesn't come until morning, and half those guests go somewhere else. The Concierge Agent answers in under 90 seconds at any hour.

Answers in under 90 seconds, 24/7
12 languages — guest's native channel, guest's native language
WhatsApp Business API, SMS (Twilio), email, web chat
Routes OTA-masked emails through the correct OTA inbox
Escalates to human on Slack / WhatsApp if outside guardrails

Pre-arrival, in-stay, post-stay — all handled.

The Concierge Agent runs the full guest journey. Pre-arrival: sends a check-in link, asks for ID, answers logistics questions. In-stay: books restaurant reservations, schedules housekeeping, orders room service. Post-stay: prompts for a Google/Booking review, suggests the next booking. Every touch automated, every touch feels personal.

Pre-arrival: check-in link, ID collection, arrival logistics
Check-in day: early check-in upsell, parking info, Wi-Fi
In-stay: restaurant reservations, housekeeping, room service
Post-stay: review prompts (Google, Booking.com, TripAdvisor)
Next-stay: personalized promo codes for repeat guests
71% post-stay review response rate at KC Hotel (industry avg 23%)

Not a chatbot. An autonomous agent.

The Concierge Agent takes real actions. It creates a booking modification in the PMS. It sends a payment link. It dispatches a housekeeping task. Every action is logged and reviewable. You set guardrails (max auto-upgrade value, max refund amount, escalation thresholds) and the agent works inside them.

Creates real PMS actions (not 'send a message')
Full audit log on every agent action
Per-hotel guardrails (max upgrade value, max refund, etc.)
Automatic escalation when outside guardrails
Human override at any time

Replaces

After-hours receptionThird-party AI chatbotsManual review chasingPre-arrival apps like GuestBell

Frequently asked

Is it actually AI or just template responses?+

Real AI. Runs on GPT-4 and Claude Opus — the Concierge Agent generates a response per message, grounded in your hotel's SOPs and past conversations. Not a scripted flow. It answers questions it's never seen before, in the tone your hotel has set.

What if the AI gives a wrong answer?+

You set a guardrails profile. Anything uncertain, anything outside the guardrails, the agent escalates to you on Slack or WhatsApp. Full audit trail of every action. You can review and correct; the agent learns from the correction.

Does it work with WhatsApp Business?+

Yes. We onboard your WhatsApp Business API number via Twilio. Guests see messages from your hotel's official WhatsApp account, not a 'bot' number.

Live in 32 hours

Export from your current PMS, pick a go-live date, and ALMA is running by hour 48.

Book a demo